Job Description Customer Service Officer. Job Summary A customer service officer provides product'services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction Tasks and Responsibilities: Managing Incoming calls and customer service inquiries Identifying and assessing customers' needs to achieve satisfaction Manage large amounts of incoming enquiries and provide accurate, valid and complete information by using the right methods/tools Attracts potential customers by creatively answering customer questions, suggesting information about the company products and services. Build sustainable relationships and trust with customer accounts through open and interactive communication . Maintains customer records and continually update customer information. . Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Follow communication procedures, guidelines and policies Recommends potential customers to management by collecting customer information and analysing customer needs. - Coordinate with all departments to resolve emergent customer problems and ensure the availability of accurate and timely information for customers Experience and Qualifications required A Godegree is acceptable Customer service experience and Market knowledge Key skills required Excellent communication skills Excellent interpersonal skills Conflict resolution skills, Active listening skills Problem solving skills Presentation skills Multitasking and geleg skills Time management skils andering to guideline-Tal 20 Mark 22 (+4Mer for Use the information in the attached Job Description below to answer ALL the following A Using the information in the attached Job Description: Which Salestion method you think is most suitable to asiect a good Customer Service Officer for employment in the Company and Works Suitable SELECTION Why the method is JOB Datomer Service Officer Ain customer 8. Use the information in the job description to select appropriats Training methods for Any la abila laled in the job description Indicate why your choice it is appropriate Marke Suggested method Training Why the method suitable to train for this SA On job training Because they will know he's good at solving problems on job with real can They will know d gather information with C We should be responsible for the action and of the Customer manager ausaciar of the aluation of the performance sao?ndicate HRM Department Exa Laden

Answers

Answer 1

A) The most suitable selection method for hiring a good Customer Service Officer for A) The most suitable selection method for hiring a good Customer Service Officer for employment in the Company is face-to-face interviews, group interviews, and behavioral interviews because the job description states that the key skills required for this position include excellent communication skills,  in the Company is face-to-face interviews, group interviews, and behavioral interviews because the job description states that the key skills required for this position include excellent communication skills.

A) The most suitable selection method for hiring a good Customer Service Officer for employment in the Company is face-to-face interviews, group interviews, and behavioral interviews because the job description states that the key skills required for this position include excellent communication skills, excellent interpersonal skills, conflict resolution skills, active listening skills, problem-solving skills, presentation skills, multitasking and delegation skills, and time management skills. A face-to-face interview would be ideal in this case because it would enable the interviewer to observe the candidate's verbal and nonverbal communication skills, interpersonal skills, and presentation skills. A group interview would allow the interviewer to see how well the candidate interacts with others, while a behavioral interview would enable the interviewer to assess the candidate's problem-solving skills, multitasking skills, and time management skills by asking them to describe how they have handled specific situations in the past. B) The appropriate training method for any candidate hired for the Customer Service Officer position in the Company would be on-the-job training because the job description mentions that the candidate will be required to manage incoming calls and customer service inquiries, identify and assess customers' needs to achieve satisfaction, attract potential customers by creatively answering customer questions, suggest information about the company products and services, build sustainable relationships and trust with customer accounts through open and interactive communication, maintain customer records and continually update customer information, handle customer complaints, provide appropriate solutions and alternatives within the time limits, follow up to ensure resolution, and follow communication procedures, guidelines, and policies. All of these tasks require the candidate to have hands-on experience with the company's products, services, and communication protocols, which is best acquired through on-the-job training.

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Related Questions

the market is a cournot market
P = 1000 – 4Q
TC1 = 50 + q1 + 5q12
TC2 = 50 + 4.9q2 + 2q22

find profit max quantity of firm 2
q2=?

Answers

To find the profit-maximizing quantity for firm 2 in a Cournot market, we need to calculate the reaction function of firm 2 and then solve for the quantity that maximizes its profit.

First, we need to determine the reaction function of Firm 2, which represents its best response to the quantity chosen by Firm 1. In a Cournot model, each firm assumes that its competitor's quantity is fixed when deciding its own quantity.

The reaction function for firm 2 can be derived by maximizing its profit function, which is given by total revenue minus total cost:

Profit2 = (P - MC2) x q2 = (1000 - 4Q - 4.9q2 - 2q22) x q2

To find the profit-maximizing quantity, we differentiate the profit function with respect to q2 and set it equal to zero:

[tex]\frac{d(Profit2)}{dq2}[/tex] = (1000 - 4Q - 4.9q2 - 2q22) - (4.9q2 + 2q22) = 1000 - 4Q - 9.8q2 = 0

Solving for q2, we can substitute the given quantity Q into the equation and solve for q2. However, since the quantity Q is not provided in the question, it is not possible to determine the specific value of q2 without additional information.

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Question 9 Not yet saved Marked out of 6.00 P Flag question Below is the information about Mariana Dam disaster published on the France24 website. "A burst dam in Brazil released millions of tonnes of toxic mud and has caused destruction across 500kms, from the mountains of Minas Gerais to the Atlantic Ocean. "60 million cubic metres of iron oſe waste and mud hit the town of Bento Rodrigues." "Bento Rodrigues was wiped off the map. De Souza, 28, and 600 others lost their homes. At least 17 people were killed and three are still missing." "The Mariana mining disaster, as it has come to be known, disrupted the lives of thousands and caused untold environmental damage." "From Bento Rodrigues, the mud travelled 500kms across two Brazilian states leaving hundreds homeless and polluting the region's most important river, the Rio Doce. It affected mineral water supplies and threatened the livelihoods of the region's fishermen before spilling into the Atlantic Ocean from off the coast of Espirito Santo state." "Samarco was initially fined $265 million by the Brazilian government but the fine was later increased to $5 billion. Vale and BHP's assets have been blocked until the damages are paid." Required dinontor on the Economy Society

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The Mariana Dam disaster had significant impacts on both the economy and society. The following points highlight some of the effects:

Economic Impact: Environmental damage: The release of millions of tonnes of toxic mud caused extensive environmental damage, including pollution of the Rio Doce river. This had a direct impact on the region's ecosystem, affecting fish populations and threatening the livelihoods of fishermen who depend on the river for their income.

Disruption of economic activities: The disaster disrupted various economic activities in the affected region. The destruction of Bento Rodrigues and displacement of residents resulted in the loss of homes and affected local businesses. The region's mineral water supplies were also affected, impacting the bottled water industry.

Social Impact: Loss of lives and displacement: The disaster resulted in the loss of at least 17 lives and the displacement of hundreds of people. Entire communities, such as Bento Rodrigues, were wiped off the map, causing immense trauma and emotional distress to the affected individuals and families.

Social and cultural disruption: The disaster disrupted the social fabric and cultural heritage of the affected communities. The loss of homes, infrastructure, and historical sites had long-lasting social implications, as people had to rebuild their lives and communities from scratch.

The financial penalties imposed on the mining companies involved (Samarco, Vale, and BHP) reflect the recognition of the economic and societal damages caused by the disaster. The increased fine highlights the severity of the impact and the responsibility of the companies to compensate for the damages. Efforts to restore the environment and support the affected communities are essential to mitigate the long-term consequences on the economy and society.

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Which of the following coverages will protect the insured against drivers who have inadequate or insufficient coverage to respond to claims?
a) Underinsured
b) Other than Collision
c) Uninsured
d) At-Fault

Answers

The coverage that will protect the insured against drivers who have inadequate or insufficient insurance coverage to respond to claims is underinsured coverage.

Underinsured coverage (option a) is designed to provide protection to the insured when they are involved in an accident with a driver who has inadequate or insufficient insurance coverage to cover the full extent of the damages. In such cases, the underinsured coverage will kick in and help bridge the gap between the at-fault driver's insurance coverage and the actual costs of the damages or injuries.

Other options listed, such as other than collision coverage (option b), uninsured coverage (option c), and at-fault coverage (option d), serve different purposes. Other than collision coverage, also known as comprehensive coverage, provides protection for damages caused by incidents other than collisions, such as theft or vandalism. Uninsured coverage protects the insured against drivers who do not have any insurance coverage. At-fault coverage is not a specific type of coverage, but rather a determination of who is responsible for an accident. Therefore, among the given options, underinsured coverage is the appropriate coverage that safeguards the insured against drivers with inadequate or insufficient insurance coverage.

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t the beginning of the current season on April 1, the ledger of Crane Pro Shop showed Cash $3,115: Inventory $4,115; and Common tock $7,230. The following transactions occurred during April 2022. Apr.

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Towards the beginning of the current season on April 1, the ledger of Crane Pro Shop showed Cash $3,115: Inventory $4,115; and Common Stock $7,230. The following transactions occurred during April 2022. Apr.

1 Purchased golf bags, clubs, and balls on account from Sargent Co. $1,710, terms n/30.2 Sold merchandise on account to members $900, terms n/10. The cost of merchandise sold was $540.4 Received cash from members on account $600.6 Paid Sargent Co. on account $1,710.8 Purchased store supplies for cash $160.10 Made refunds to members for defective merchandise $70.14 Paid store rent for the month $800.15 Withdrew cash for personal use $400.

Requirements:

1. Record the transactions in the journal of Crane Pro Shop.

2. Post to the ledger accounts.

3. Prepare a trial balance at April 30, 2022.Journal of Crane Pro Shop is as follows:

1. Journal Post to the Ledger accounts.

3. Trial balance as of April 30, 2022:Hope this helps!

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The following are the current month's balances for Jones Company, Inc. All accounts have normal balances. Accounts Payable $5,400 Service Revenue 4,000
Cash 3,000
Expenses 15,400 Furniture 13,100 Accounts Receivable 12,300 Common Stock 22,100 Notes Payable 12,300 What is the total for the trial balance? A. $28,400 B. $11,400 C. $43,800 D. 87,600

Answers

The total for the trial balance is $87,600. A trial balance is a financial statement that lists all the accounts and their balances at a specific point in time.

It is used to ensure that debits and credits in the accounting system are balanced and accurate. By summing up the balances of all the accounts, we can determine the total for the trial balance. In this case, we have the following account balances: - Accounts Payable: $5,400 - Service Revenue: $4,000 - Cash: $3,000 - Expenses: $15,400 - Furniture: $13,100- Accounts Receivable: $12,300 - Common Stock: $22,100 - Notes Payable: $12,300. By adding up these balances, we get a total of $87,600. This represents the sum of all the account balances for Jones Company, Inc. in the current month. The trial balance is an important tool in the accounting process as it helps verify the accuracy of the accounting records. If the total debits and total credits on the trial balance match, it indicates that the books are in balance. Any discrepancies between the debits and credits would require further investigation and correction.

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at the top of the management structure for information systems projects in a large company is

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At the top of the management structure for information systems projects in a large company is the Chief Information Officer (CIO).

The Chief Information Officer (CIO) holds the highest position in the management structure for information systems projects in a large company. As the top executive responsible for overseeing all aspects of the company's information systems and technology, the CIO plays a crucial role in aligning technology initiatives with the company's overall business goals and strategies.

The CIO's responsibilities include formulating the organization's IT strategy, managing IT budgets and resources, ensuring the security and integrity of data and systems, and driving innovation through technology. They work closely with other top-level executives and department heads to identify technology needs, prioritize projects, and ensure that information systems projects align with the company's objectives. The CIO also plays a key role in decision-making related to technology investments, vendor partnerships, and the adoption of emerging technologies.

In summary, the CIO occupies the highest position in the management structure for information systems projects in a large company, leading strategic planning and decision-making in the realm of technology and ensuring the effective use of information systems to support the company's overall objectives.

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Complete the table, given 21 units are sold: (Round your answer to the nearest cent.) Units Unit Cost Dollar Cost Beg. Inventory Jan 1 Apr 11 May 17 Dec 15 8 $ 24 $ 30 $ 19 $ 6.00 11.00 14.00 16.00

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The table is given below which needs to be completed. The number of units sold is 21 and the dollar cost needs to be rounded to the nearest cent. Units Unit Cost Dollar Cost Beg. Inventory Jan 1 Apr 11 May 17 Dec 15 8 $24 $30 $19 $6.00 11.00 14.00 16.00 Complete the following table using FIFO and LIFO inventory costing methods:

Inventory costing methods help in estimating the value of inventory available for sale at the end of the period. Two inventory costing methods are FIFO and LIFO.FIFO (First-In, First-Out) assumes that the earliest goods purchased are the first ones sold. In contrast, LIFO (Last-In, First-Out) assumes that the most recently acquired items are the first to be sold.FIFO Method: Based on the FIFO method, the cost of the first eight units sold comes from the first eight units purchased for $24 each. Thus, the cost of the first eight units sold is 8 × $24 = $192.The next seven units sold come from the $30 stock bought on April 11. The cost of the next seven units sold is 7 × $30 = $210.The last six units sold come from the $19 stock bought on May 17. The cost of the last six units sold is 6 × $19 = $114.The dollar cost of the inventory sold is $192 + $210 + $114 = $516.LIFO Method: Based on the LIFO method, the cost of the last six units sold comes from the six units purchased for $19 each on May 17. Thus, the cost of the last six units sold is 6 × $19 = $114.The next seven units sold come from the $30 stock bought on April 11. The cost of the next seven units sold is 7 × $30 = $210.The first eight units sold come from the $24 stock bought on Jan 1. The cost of the first eight units sold is 8 × $24 = $192.The dollar cost of the inventory sold is $114 + $210 + $192 = $516.The calculation shows that the dollar cost of the inventory sold under both FIFO and LIFO is the same, $516.

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Why is the concept of competitive advantage central to the study of...
Why is the concept of competitive advantage central to the study of strategic management? Give a specific business example by researching a company, stating briefly what the competitive advantage is and relate three strategic management decisions that stemmed from it.
Also, give examples from the company chosen on how they chose cost leadership or differentiation strategic positions.

Answers

The concept of competitive advantage is crucial in strategic management as it allows organizations to outperform competitors and achieve long-term success.

Competitive advantage refers to unique strengths and capabilities that give a company an edge over its rivals. One example is Apple Inc., whose competitive advantage lies in delivering innovative and user-friendly products. This advantage drives strategic decisions such as continuous product development, strong branding and marketing, and effective supply chain management. Apple's strategic position combines differentiation through design and user experience with cost leadership achieved through supply chain optimization. By leveraging competitive advantage, Apple has positioned itself as a leader in the technology industry.

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the correlation coefficient between two assets equals ____

Answers

However, the answer requires a long answer as there are several factors that can impact the correlation coefficient between two assets. The correlation coefficient measures the strength and direction of the linear relationship between two variables.

In the case of assets, it measures how closely the returns of the two assets move together. The correlation coefficient can range from -1 to +1, with -1 indicating a perfect negative correlation (meaning the two assets move in opposite directions), +1 indicating a perfect positive correlation (meaning the two assets move in the same direction), and 0 indicating no correlation (meaning there is no relationship between the two assets).

To calculate the correlation coefficient between two assets, you will need to have historical returns data for both assets. Once you have this data, you can use a statistical software or tool to calculate the correlation coefficient. It's important to note that the correlation coefficient is not a measure of causation, meaning it doesn't tell you why the two assets are moving together (or not). It simply tells you how closely they are moving together.

In summary, the correlation coefficient between two assets is a measure of the strength and direction of the linear relationship between their returns. It can range from -1 to +1, with -1 indicating a perfect negative correlation, +1 indicating a perfect positive correlation, and 0 indicating no correlation. To calculate the correlation coefficient, you will need historical returns data for both assets and a statistical software or tool.

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Question:
Explain
in your words why the
regulators require the parent entity to prepare consolidated
financial statements. (350 word)

Answers

Regulators require parent entity to prepare consolidated financial statements to provide comprehensive and accurate view of financial position, performance, cash flows of entire group, including subsidiaries.

Regulators require the preparation of consolidated financial statements for several reasons. Firstly, consolidated financial statements provide a holistic view of the financial affairs of a group of companies under the control of a parent entity. By consolidating the financial statements of the parent and its subsidiaries, regulators can assess the overall financial health and performance of the entire group. This is important for making informed decisions, evaluating the group's solvency, and ensuring compliance with regulatory requirements. Secondly, consolidated financial statements facilitate transparency and enhance the comparability of financial information. When a parent entity holds a controlling interest in its subsidiaries, it has the ability to influence and direct the operations and financial policies of those subsidiaries. Consolidation enables regulators and other stakeholders to assess the combined financial results and position of the group, rather than relying solely on separate financial statements of individual entities. This promotes transparency and helps investors, creditors, and other stakeholders in making more accurate and meaningful assessments of the group's performance and risks.

Furthermore, consolidated financial statements also play a crucial role in assessing the group's compliance with accounting standards and regulatory frameworks. By consolidating the financial statements, regulators can ensure that the group adheres to the prescribed accounting principles, disclosure requirements, and governance standards. This helps maintain the integrity and reliability of financial reporting within the group and protects the interests of stakeholders. Consolidated financial statements also provide valuable information for regulatory oversight and monitoring of the group's financial activities. Regulators can assess the group's overall risk exposure, evaluate its capital adequacy, and identify any potential issues or irregularities that may require regulatory intervention. By having access to consolidated financial statements, regulators can effectively fulfill their supervisory role and take appropriate actions to safeguard the interests of the public and maintain the stability of the financial system.

In summary, regulators require the preparation of consolidated financial statements to gain a comprehensive view of the group's financial position, promote transparency, enhance comparability, ensure compliance with accounting standards, and facilitate regulatory oversight. Consolidated financial statements provide a more accurate representation of the group's financial performance and enable regulators to make informed decisions and take appropriate actions when necessary.

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the three largest markets for american exports of goods in 2017 were

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The three largest markets for American exports of goods in 2017 were:

Canada: Canada has consistently been the largest export market for the United States. It shares a long border with the U.S. and has a strong economic relationship. Key exports to Canada include vehicles, machinery, mineral fuels, and plastics.

Mexico: Mexico is another significant export market for the United States. It is a neighboring country and is part of the North American Free Trade Agreement (NAFTA), which facilitates trade between the two countries. Major exports to Mexico include machinery, electrical machinery, vehicles, and mineral fuels.

China: China is a major destination for American exports, although the trade relationship between the two countries has seen some fluctuations in recent years. Key exports to China include agricultural products, electrical machinery, aircraft, and vehicles.

It's important to note that the ranking and composition of export markets can vary from year to year based on factors such as trade policies, economic conditions, and global demand.

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Twenty-five years ago, the average price of a loaf of bread was $1.57. Today the average cost is $2.99. What was the growth rate over the 25-year period? (8 points) You must type in both the answer an

Answers

The growth rate over the 25-year period between the average prices of bread is 90.44%.

How to find?

To find the growth rate over the 25-year period between the average prices of bread, we can use the formula:((New Value - Old Value) / Old Value) * 100Where the "Old Value" refers to the starting price, and the "New Value" refers to the ending price.

Using this formula, we can find the growth rate as follows:((2.99 - 1.57) / 1.57) * 100 = 90.44%.

Therefore, the growth rate over the 25-year period between the average prices of bread is 90.44%.

This means that the average price of bread has increased by 90.44% over the past 25 years.

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please help
a. Let U(X, Y) = min [X, ½Y] and Px = 10, Py = 20 and income M =
1000. Find optimal X, Y, and
the resulting Utility.
b. Now let Px = 12. How does optimal consumption and utility
change? E

Answers

a. To find the optimal X and Y that maximize utility, we need to compare the marginal utilities per dollar spent on each good.

Given U(X, Y) = min[X, ½Y], we can start by setting up the following equations:

MUx/Px = MUy/Py, where MUx and MUy are the marginal utilities of X and Y, respectively.

Since U(X, Y) = min[X, ½Y], we have:

MUx = 1 when X < ½Y, and MUx = 0 when X > ½Y.

MUy = ½ when X > ½Y, and MUy = 0 when X < ½Y.

Considering Px = 10 and Py = 20, we can set up the equations as follows:

1/10 = ½MUy/20  =>  MUy = 10

1/10 = 0/20  =>  MUx = 0

To maximize utility, we should allocate our budget in a way that MUx/MUy = Px/Py. However, since MUx = 0, this equation is satisfied regardless of the allocation between X and Y.

Given an income of M = 1000, we can calculate the amount of X and Y:

10X + 20Y = 1000

X + 2Y = 100

Let's assume X = 0 (as MUx = 0), then we have:

2Y = 100

Y = 50

So, the optimal consumption is X = 0 and Y = 50.

To find the resulting utility, we substitute the values of X and Y into the utility function:

U(X, Y) = min[0, ½ * 50] = min[0, 25] = 0

Therefore, the resulting utility is 0.

b. Now, let's consider Px = 12. The equations for marginal utilities remain the same:

1/12 = ½MUy/20  =>  MUy = 40/3

1/12 = 0/20  =>  MUx = 0

Since MUx = 0, the equation MUx/MUy = Px/Py is again satisfied regardless of the allocation between X and Y.

Using the income of M = 1000, we can calculate the amount of X and Y:

12X + 20Y = 1000

X + 5/3Y = 100

Assuming X = 0, we have:

5/3Y = 100

Y = 60

So, the optimal consumption is X = 0 and Y = 60.

Substituting the values of X and Y into the utility function:

U(X, Y) = min[0, ½ * 60] = min[0, 30] = 0

Therefore, the resulting utility is still 0.

In summary, when Px increases from 10 to 12, the optimal consumption and resulting utility remain the same. The change in Px does not affect the allocation between X and Y or the utility derived from consuming the goods.

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1.Characteristics of the Adult ego state include logical,
rational and analytical behavior.
True
False
2.The following are examples of Body Language (i.e., non-verbal
communication) (Select all that a

Answers

The statement is true. The Adult ego state in Transactional Analysis theory is characterized by logical, rational, and analytical behavior.

Analysis theory, also known as analytical theory, refers to a framework or approach used in various fields, such as mathematics, physics, economics, and social sciences, to understand and solve complex problems by breaking them down into simpler components. It emphasizes the study of individual elements or units in order to comprehend the larger system or phenomenon they collectively form.

In analysis theory, the focus is on examining the properties, relationships, and behavior of these constituent parts to gain insights into the overall structure or function. It involves the use of rigorous mathematical techniques, logical reasoning, and systematic observation to investigate patterns, trends, and underlying principles.

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Complete Question:

Characteristics of the Adult ego state include logical, rational, and analytical behavior.

A. True

B. False

Within the Discussion Board area, write 300-500 words that respond to the following questions with your thoughts, ideas, and comments. This will be the foundation for future discussions with your classmates. Be substantive and clear, and use examples to reinforce your ideas. The project management selection process is a critical step in establishing a system to select projects with the greatest value to the organization. Based on your assigned readings and current or previous experience, respond to the following: • Name and explain 3 project management selection methodologies. • Discuss why they are critical in project selection and provide examples of when each will be used. • Discuss how each will provide you with quantitative or qualitative data for better project selection.
Previous question

Answers

The solutions are listed below.

Name and explain three project management selection methodologies:

1. Benefit measurement methods: It is a technique that calculates and compares the expected benefits of the project against its costs to determine the most beneficial projects to undertake. This method is critical in project selection because it helps organizations to prioritize the projects that will offer the most value to them. Examples of when it will be used include when an organization wants to evaluate the feasibility of a project.

2. Scoring models: This is a technique that assigns a score to each project based on the project's alignment with the organization's objectives. It is critical in project selection because it provides a structured way to evaluate and compare the value of different projects. An example of when it will be used is when an organization is looking to evaluate multiple projects and needs a way to compare their value.

3. Financial methods: This is a technique that evaluates projects based on their financial returns. It is critical in project selection because it helps organizations determine whether a project is worth the investment. Examples of when it will be used include when an organization is evaluating a new investment project or when it is evaluating the financial impact of a new project.

Discuss how each will provide you with quantitative or qualitative data for better project selection:

1. Benefit measurement methods provide quantitative data by calculating the expected benefits of a project against its costs. This helps organizations to determine the financial value of each project.

2. Scoring models provide qualitative data by evaluating the alignment of the project with the organization's objectives. This helps organizations to determine whether a project will help them achieve their goals.

3. Financial methods provide quantitative data by evaluating the financial returns of a project. This helps organizations to determine whether a project is worth the investment.

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The Federal Budget 2022-23 has halved the excise tax for the next six months on petroleum from 44 cents per litre to reduce the cost of living. Using an appropriate diagram, explain the effect of the cut in excise tax on output, employment, and price level

Answers

The cut in excise tax on petroleum is likely to increase output and employment in the petroleum industry, while reducing the price level for consumer.

Consumer refer to individuals or households who purchase goods and services for personal consumption. In the context of the Federal Budget, "consumers" are the general population who buy petroleum products, such as gasoline or diesel fuel, for their personal use. The reduction in excise tax on petroleum aims to benefit these consumers by lowering the price level of petroleum products, thereby reducing their expenses and potentially improving their overall cost of living.

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You are considering the investment of $1,000 in stock A, B, and T-bill. The probability distributions of assets are as follows. The covariance of stock A and B is 0 Stock A Stock B T-bill Expected return 10% 5% 2% Standard deviation 10% 5 0 (1) What is the investment weight on stock A and B at the optimal risky portfolio? (2) If you place 90% of your money in optimal risky portfolio and 10% in T-bill, what is the proportion invested in the T-bill and each of the two stocks? (3) In (2), what is the expected return and standard deviation at the complete portfolio? (4) Which stock would be chosen if you select one stock with higher the Sharpe ratio?

Answers

1.  The covariance between stock A and B is 0, the variance simplifies to: Varp = (wA^2 * Vara) + (wB^2 * Varb)

2. Proportion in stock B = 90% * wB

3. Varc = (pA^2 * Vara) + (pB^2 * Varb) + (pT^2 * Vart)

4. SR = (ER - Rf) / SD

(1) To find the investment weights on stock A and B at the optimal risky portfolio, we need to calculate the portfolio's expected return and variance. Since the covariance between stock A and B is given as 0, there is no correlation between them, and the portfolio's variance simplifies.

The expected return of the optimal risky portfolio (ERp) can be calculated as the weighted sum of the expected returns of stock A (ERa) and stock B (ERb) using the investment weights (wA and wB):

ERp = wA * ERa + wB * ERb

The variance of the optimal risky portfolio (Varp) can be calculated as the weighted sum of the variances of stock A (Vara) and stock B (Varb) using the investment weights and considering the covariance:

Varp = (wA^2 * Vara) + (wB^2 * Varb) + 2 * wA * wB * Cov(A, B)

Since the covariance between stock A and B is 0, the variance simplifies to:

Varp = (wA^2 * Vara) + (wB^2 * Varb)

(2) If 90% of the money is invested in the optimal risky portfolio and 10% in T-bill, the proportion invested in the T-bill is 10%, and the proportion invested in each of the two stocks (A and B) can be calculated using the investment weights and the remaining 90% of the money:

Proportion in T-bill = 10%

Proportion in stock A = 90% * wA

Proportion in stock B = 90% * wB

(3) To calculate the expected return and standard deviation of the complete portfolio, we need to consider the proportions invested in each asset. Let's denote the proportions as pA, pB, and pT for stock A, stock B, and T-bill, respectively.

Expected return of the complete portfolio (ERc) can be calculated as:

ERc = pA * ERa + pB * ERb + pT * ERt

Since the T-bill has an expected return of 2%, ERt = 2%.

The variance of the complete portfolio (Varc) can be calculated as:

Varc = (pA^2 * Vara) + (pB^2 * Varb) + (pT^2 * Vart) + 2 * pA * pB * Cov(A, B) + 2 * pA * pT * Cov(A, T) + 2 * pB * pT * Cov(B, T)

Given that the covariance between stock A and T-bill (Cov(A, T)) and the covariance between stock B and T-bill (Cov(B, T)) are both 0, the variance simplifies to:

Varc = (pA^2 * Vara) + (pB^2 * Varb) + (pT^2 * Vart)

(4) To determine the stock with a higher Sharpe ratio, we need to calculate the Sharpe ratio for each stock. The Sharpe ratio measures the risk-adjusted return of an asset.

Sharpe ratio (SR) can be calculated as:

SR = (ER - Rf) / SD

Where ER is the expected return of the asset, Rf is the risk-free rate (T-bill rate), and SD is the standard deviation of the asset.

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mary's company is implementing an erp system to achieve which main business objective?

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Mary's company is implementing an ERP (Enterprise Resource Planning) system to achieve the main business objective of improving operational efficiency.

An ERP system integrates and streamlines various business processes such as finance, accounting, human resources, inventory management, and supply chain management into one centralized system. This enables data sharing, automates routine tasks, reduces manual errors, and provides real-time visibility into key business metrics.

By implementing an ERP system, Mary's company can eliminate duplicate efforts, reduce costs, improve decision-making, and enhance customer satisfaction. Additionally, an ERP system can provide a foundation for future growth by enabling scalability, flexibility, and adaptability to changing market conditions. Ultimately, the main goal of implementing an ERP system is to optimize business operations and increase overall profitability.

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You’ve observed the following returns on Crash-n-Burn Computer’s
stock over the past five years: 2 percent, –9 percent, 24 percent,
17 percent, and 16 percent.
What was the arithmetic

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The arithmetic mean return of Crash-n-Burn Computer's stock over the past five years is 10 percent.

To calculate the arithmetic mean return, we sum up all the individual returns and divide it by the number of observations. In this case, we add 2 percent, -9 percent, 24 percent, 17 percent, and 16 percent, which gives us a total of 50 percent. Then, we divide 50 percent by 5 (the number of observations) to get the arithmetic mean return.

(2% + (-9%) + 24% + 17% + 16%) / 5 = 10%

Therefore, the arithmetic mean return of Crash-n-Burn Computer's stock over the past five years is 10 percent.

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The statement of financial position as at December 31, 2021 for M Performance Inc. is presented below: M Performance Inc. Statement of Financial Position As at December 31, 2021 2020 Cash $29,000 $10,000 Accounts receivable 28,000 19,000 Inventory 46,000 66,000 Equipment 110,000 101,000 Accumulated depreciation, equipment (26,000) (22,000) Total Assets $187,000 $174,000 Accounts payable $21,000 $9.000 37,000 45,000 Bank loan payable Common shares 40,000 - 23,000 89,000 97,000 Retained earnings $187.000 $174.000 Total Liabilities and Shareholders' Equity Additional information for the year ended December 31, 2021: 1. Net income was $27,000. 2. Equipment with a cost of $53,000 and accumulated depreciation of $5,000 was sold for $47,000. Required: Prepare in good form a statement of cash flows for the year ended December 31, 2021 using the indirect method

Answers

The net increase in cash for the year is $149,000, resulting in a cash balance of $159,000 at the end of the year.

M Performance Inc.

Statement of Cash Flows

For the Year Ended December 31, 2021

Indirect Method

Cash Flows from Operating Activities:

Net Income $27,000

Adjustments to reconcile net income to net cash provided by operating activities:

Depreciation Expense $4,000

Loss on Sale of Equipment $1,000

Decrease in Accounts Receivable $9,000

Decrease in Inventory $20,000

Increase in Accounts Payable $12,000

Net Cash Provided by Operating Activities $73,000

Cash Flows from Investing Activities:

Proceeds from Sale of Equipment $47,000

Purchase of Equipment ($13,000)

Net Cash Provided by Investing Activities $34,000

Cash Flows from Financing Activities:

Increase in Bank Loan Payable $8,000

Issuance of Common Shares $40,000

Dividends Paid ($6,000)

Net Cash Provided by Financing Activities $42,000

Net Increase in Cash $149,000

Cash at Beginning of Year $10,000

Cash at End of Year $159,000

The statement of cash flows shows the cash inflows and outflows from operating, investing, and financing activities. In this case, the indirect method is used, which starts with net income and adjusts for non-cash items and changes in working capital.

In the operating activities section, adjustments are made for depreciation expense, loss on the sale of equipment, and changes in accounts receivable, inventory, and accounts payable. These adjustments result in net cash provided by operating activities of $73,000.

In the investing activities section, the proceeds from the sale of equipment are recorded as a cash inflow, and the purchase of equipment is recorded as a cash outflow. The net cash provided by investing activities is $34,000.

In the financing activities section, the increase in bank loan payable and issuance of common shares are recorded as cash inflows, while dividends paid are recorded as a cash outflow. The net cash provided by financing activities is $42,000. The net increase in cash for the year is $149,000, resulting in a cash balance of $159,000 at the end of the year.

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ART has come out with a new and improved product. As a result, the firm projects an ROE of 25%, and it will maintain a plowback ratio of 0.20. Its earnings this year will be $3 per share. Investors expect a 12% rate of return on the stock. What price do you expect ART shares to sell for in 4 years? Multiple Choice $53.96 $44.95 $4168

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Given,The expected return on equity (ROE) = 25%The plowback ratio = 0.2Earnings per share (EPS) = $3 per shareRate of return on stock (R) = 12%Using the above-given data, we have to find the price at which ART shares would sell in 4 years.The formula for the price of a stock with constant growth is given by,P0 = (D1 ÷ (k – g))Where, P0 = price of stock at time 0D1 = expected dividend per share at the end of one yeark = required rate of returng = dividend growth ratePlowback ratio = 1 – Payout ratioPlowback ratio = 0.20Payout ratio = 1 – 0.20= 0.80The dividend payout ratio is

calculated as follows:Dividend payout ratio = Dividend per share ÷ Earnings per shareThe dividend per share is calculated as follows:ROE = Net Income ÷ Shareholder’s EquityNet Income = ROE × Shareholder’s EquityNet Income = 0.25 × Shareholder’s EquityDividend = (1 – Plowback ratio) × EPSDividend = (0.80) × $3 = $2.40Now,Dividend payout ratio = Dividend per share ÷ Earnings per share0.8 = 2.4 ÷ EPSEPSEPS = 2.4 ÷ 0.8 = $3Expected dividend (D1) = Dividend × (1 + g)D1 = $2.40 × (1 + 0.20)D1 = $2.88The required rate of return is given as 12%.Thus, k = 12% = 0.12.The dividend growth rate (g) is calculated using the following formula:g = Retention ratio × ROEg = 0.20 × 0.25 = 0.05The

value of P0 is calculated as follows:P0 = (D1 ÷ (k – g))P0 = ($2.88 ÷ (0.12 – 0.05))P0 = $2.88 ÷ 0.07P0 = $41.14The formula to calculate the price of a stock at any point in the future (Pn) is given by:Pn = P0 (1 + g)nWhere, P0 is the price of the stock at time 0, and g is the expected growth rate in dividends and n is the number of years.Now we have to find the value of P4Price of the stock at the end of 4 years (P4) = P0 (1 + g)n = $41.14 (1 + 0.05)4≈ $53.96Therefore, the price of the ART shares in four years is $53.96. Hence, the option (a) is correct.

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Mary works for Gibson Catering in Alberta and earns an annual salary of $40,000.00 paid on a bi-weekly basis. She receives a $100.00 car allowance each pay. The company pays 100% of group term life insurance premiums for its employees as a non-cash taxable benefit which for Mary's is $23.00 per pay period, Mary is a member of the company's registered pension plan and contributes 3% of her salary to the plan every pay. Her federal and Alberta TD1 claim codes are 1. Determine Mary's total income tax deduction per pay period. Your answer:

Answers

Mary's total income tax deduction per pay period is $236.06.

Mary's total income tax deduction per pay period is $236.06.WORD COUNT: 100. Explanation:

Total Salary = $40,000.00/yr

Salary per pay period = $40,000.00 / 26 pay periods = $1,538.46. Car allowance per pay period = $100.00

Group term life insurance per pay period = $23.00.

Pension contribution per pay period = 3% of salary = 3/100 x $1,538.46 = $46.15Gross pay per pay period = $1,707.61

Federal TD1 claim code = 1

Alberta TD1 claim code = 1

Income tax deduction per pay period can be calculated as follows: Federal tax payable = ($1,538.46 - $122.92) x 15% - $463.19 = $53.29

Alberta tax payable = ($1,538.46 - $131.54) x 10% - $171.29 = $82.60CPP contribution = ($1,707.61 - $57.40) x 5.10% = $82.72

EI premium = ($1,707.61 - $57.40) x 1.58% = $25.40

Total income tax deduction per pay period =

Federal tax payable + Alberta tax payable + CPP contribution + EI premium= $53.29 + $82.60 + $82.72 + $25.40 = $236.06.

Therefore, Mary's total income tax deduction per pay period is $236.06.

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The Model Company is to begin operations in April. It has budgeted April sales of $54,000, May sales of $58,000, June sales of $64,000, July sales of $66,000, and August sales of $62,000. Note that 10% of each month's sales is expected to represent cash sales; 75% of the balance is expected to be collected in the month following the sale, 17% the second month, 6% the third month, and the balance is expected to be uncollectible. What is the amount of cash to be collected in the month of August?

Answers

The amount of cash to be collected in the month of August is $39,330.

To calculate the amount of cash to be collected in the month of August, we need to determine the cash collection pattern based on the given information.

Step 1: Calculate the credit sales for each month by subtracting the cash sales from the total sales.

April credit sales = $54,000 - ($54,000 x 0.1) = $54,000 - $5,400 = $48,600

May credit sales = $58,000 - ($58,000 x 0.1) = $58,000 - $5,800 = $52,200

June credit sales = $64,000 - ($64,000 x 0.1) = $64,000 - $6,400 = $57,600

July credit sales = $66,000 - ($66,000 x 0.1) = $66,000 - $6,600 = $59,400

August credit sales = $62,000 - ($62,000 x 0.1) = $62,000 - $6,200 = $55,800

Step 2: Calculate the cash collection for each month based on the given collection pattern.

April cash collection = $48,600 x 0.15 = $7,290

May cash collection = $48,600 x 0.75 x 0.17 = $6,601.50

June cash collection = $48,600 x 0.75 x 0.6 = $21,942

July cash collection = $48,600 x 0.75 x 0.06 = $2,767.50

August cash collection = $48,600 x 0.75 x 0.02 = $729

Step 3: Sum up the cash collections for August.

Cash collection in the month of August = April cash collection + May cash collection + June cash collection + July cash collection + August cash collection

Cash collection in the month of August = $7,290 + $6,601.50 + $21,942 + $2,767.50 + $729

Cash collection in the month of August = $39,330

Therefore, the amount of cash to be collected in the month of August is $39,330.

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According to Ricardo, a country will have a comparative advantage in the product in which its

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According to Ricardo, a country will have a comparative advantage in the product in which its opportunity cost of producing is lower than that of other countries. David Ricardo was a 19th-century British economist who developed the theory of comparative advantage in international .

Is the theory of  theory of comparative advantage proposes that a country should focus on producing the goods and services for which it has the lowest opportunity cost in order to achieve the highest efficiency and ultimately economic growth. Opportunity cost is the value of the next best option that must be given up in order to pursue a certain In other words.

should specialize in producing goods and services that it is most efficient at producing, even if it is not the absolute best at producing those goods and services. By doing so, it can trade with other countries and obtain the goods and services that it is not efficient at producing, leading to gains from trade.

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The following details are provided by Volvox Foundry Company: Initial investment $5,000,000 Discount rate 15% Yearly cash flows 1 $1,250,000 2 $1,350,000 3 $2,400,000 4 $1,150,000 Refer to the following table for PV factors: 1 2 13% 0.885 0.783 0.693 0.613 14% 0.877 0.769 0.675 0.592 15% 0.87 0.756 0.658 0.572 3 4 What is the NPV of the project? O $615,455 positive $590,850 negative $654,900 negative O $590,000 positive

Answers

The NPV (Net Present Value) of the project for Volvox Foundry Company is $590,850, which is negative.

To calculate the NPV, we need to discount the cash flows to their present values using the provided discount rates and PV factors. The cash flows for each year are $1,250,000, $1,350,000, $2,400,000, and $1,150,000 for years 1, 2, 3, and 4 respectively. Using the PV factors for a discount rate of 15%, we multiply each cash flow by the corresponding PV factor and sum them up:

NPV = ($1,250,000 * 0.87) + ($1,350,000 * 0.756) + ($2,400,000 * 0.658) + ($1,150,000 * 0.572) = $590,850 (rounded to the nearest dollar)

Since the NPV is negative, it indicates that the present value of the cash inflows from the project is less than the initial investment of $5,000,000. This suggests that the project may not generate enough returns to cover the cost of the investment and may result in a financial loss for the company. Therefore, the correct answer is: $590,850 negative.

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Question 9 1 pts Country A wants to increase population growth rate, it is related to which factor of economic growth? natural resources physical capital human capital technology institutions Question 10 1 pts In country B, all companies were owned by the government. Any profit made would be given to the government. Now the government privatizes some companies, and those privatized companies can keep the profit they make. Explain how this will lead to economic growth. Since companies can keep the profit they make, they will work hard to produce more. This policy is related to stable money and prices. Companies will produce less as they can keep the profit they make. As companies can keep the profit they make, they are less willing to invest in new production technologies.

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Question 9: Country A's desire to increase population growth rate is related to the human capital factor of economic growth. Human capital refers to the knowledge, skills, and abilities of a population that can be used to produce goods and services.

When a country has a larger population with higher levels of education and training, it can lead to increased productivity and economic growth.

Question 10: Privatization of companies in Country B will likely lead to economic growth for several reasons. First, private companies are generally more efficient than government-owned enterprises. They have a greater incentive to maximize profits, which leads to increased productivity and innovation. Second, private companies are more responsive to market signals, such as changes in consumer demand or prices, which helps allocate resources more efficiently.

Finally, privatization can also lead to increased competition, as new entrants are able to enter the market and compete with established firms. This can lead to lower prices and better quality products for consumers, further stimulating economic growth.

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what are the differences between recognition, action, and effect
time lags?

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Recognition, action, and effect time lags are three distinct phases in the process of economic decision-making and their subsequent impact on the economy.

Economic decision-making is the process of making choices or selecting courses of action in response to economic conditions and objectives. It involves analyzing and evaluating various alternatives, considering costs and benefits, and assessing potential risks and outcomes. Economic decision-making applies to individuals, businesses, and governments and encompasses areas such as production.

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Q1: (15 Marks) On Sep. 1, 2010 Bros Company purchased 10000 of Handle production Ins.. %9 bonds : lace value 100 $ per bond at cost of $ 967000 and paid 1000$ as commission to the dealer plus accrued interest at the purchase date in cash, the interest is payable cach Jan. I and July I and the bonds mature at Jan. 1, 2016. At April 2015 the company sold 90% of bonds at 99 $ per bond plus accrued interest in cash. Instruction Prepare the entries in 2010,2011,2015

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On Sep. 1, 2010, Bros Company purchased 10,000 Handle production Inc. 9% bonds with a face value of $100 per bond at a cost of $967,000, paying an additional $1,000 in commission to the dealer and accrued interest. The interest is payable every Jan. 1 and July 1, with the bonds maturing on Jan. 1, 2016.

In 2010, the entries would include the initial purchase of the bonds for $967,000, the commission payment of $1,000, and the first interest payment on Jan. 1, 2011. In 2011, the company would record two interest payments on Jan. 1 and July 1.

In April 2015, Bros Company sold 90% of the bonds (9,000) at $99 per bond plus accrued interest. The journal entry would include the sale of bonds for $891,000 ($99 x 9,000) and the accrued interest payment. In summary, the entries in 2010 include the bond purchase and commission, in 2011 the interest payments, and in 2015 the sale of 90% of the bonds and the accrued interest payment.

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Question 80 1 Point Which of the following statements is correct about income statement? 1. The financial performance of the entity is primarily measured in terms of the level of income earned by the entity through effective and efficient utilization of resources. II. It is a formal statement showing the financial status of the business in terms of liquidity and solvency. (A) Both I and II B II only I only Neither I nor II

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The correct statement about the income statement is (I) only: The financial performance of the entity is primarily measured in terms of the level of income earned by the entity through effective and efficient utilization of resources.

The income statement, also known as the profit and loss statement, focuses on the financial performance of the entity by presenting the revenues, expenses, gains, and losses over a specific period. It measures the level of income earned by the entity, which reflects its ability to generate profits through the efficient use of resources. Statement (II) is incorrect Liquidity and solvency are typically assessed through other financial statements, such as the balance sheet and statement of cash flows.

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Given Scenario C, they decide to SELL THE INVESTMENT in
22 for $420,000 (post-tax).
Calculate NPV given the sale, also find the option to abandon
and state whether the company should proceed with the

Answers

Based on this ratio, the NPV is less than the initial investment, indicating that the company would not have generated enough cash flow to cover the initial investment over the five-year period. Ratio = 0.0154.

Given that Scenario C involves selling the investment for $420,000 post-tax, we can calculate the NPV (Net Present Value) using the following formula:

Now, we need to compare this NPV to the initial investment of $22,000,000.

Initial Investment =  22,000,000

NPV=327,571.43

Ratio = NPV / Initial Investment

= 327,571.43/ 22,000,000

Ratio = 0.0154

However, it's important to note that this calculation assumes that the company will not receive any additional cash flow beyond the initial investment. If there are any additional opportunities for growth or investment, the NPV may be different.

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